Meet Marie: Storyteller, Strategist, and Lifelong Learner
We’re excited to introduce Marie Biggs, our newest Director, Client Services. With a background in strategic communications, deep experience in patient engagement, and a passion for storytelling, Marie brings a thoughtful, human-centered perspective to our work. We sat down with her to learn more about her journey, what drew her to VOZ, and what inspires her, both professionally and personally.
What led you to VOZ Advisors?
In college, I studied journalism and my first role out of school was managing social media and writing content within the healthcare field, which became a point of entry for me. Over the past decade, I’ve worked extensively with pharmaceutical clients, and what’s kept me here is the opportunity for storytelling that truly matters. Healthcare communications can have a real impact on people’s lives, and that’s incredibly motivating for me. This work has shaped not only how I approach my career, but also how I view the world more broadly.
What aspects of your past roles prepared you for your work at VOZ?
I spent more than seven years at a patient engagement firm, where I interviewed hundreds of people living with diseases and conditions across many therapeutic areas. That direct interaction and listening to people share their experiences was one of the most meaningful parts of my career.
More recently, I worked at a traditional marketing and advertising agency. While the role was very different, my favorite projects were always the patient-facing ones, including managing patient summits and developing strategy rooted in real patient insights. When I learned about VOZ, it felt like a natural fit; this work is focused on the parts of my previous roles that I loved most.
What does a typical day look like in your role as Director of Client Services?
Most days are a mix of client meetings, internal team discussions, and focused time on deliverables. That might mean workshopping ideas with colleagues, developing or refining reports and strategy decks, or synthesizing insights from client conversations.
A big part of my role is listening closely, understanding what clients truly need, and translating that into clear, actionable work.
Since joining VOZ, what’s one key insight that has stood out to you?
I’ve been reminded just how valuable strong synthesis is. Whether it’s building an advisory board report, or incorporating feedback into a strategy, the ability to distill what truly matters is critical. Listening carefully and narrowing down insights into something meaningful and actionable is at the heart of the work we do.
Starting a new position can feel daunting and exciting at the same time. How do you approach new challenges at work and in life?
I like learning and I’m naturally curious. I like signing up for things that are outside of my comfort zone. Being a beginner forces you to see the world differently and keeps you adaptable. Over the years, I’ve taken improv classes, pottery, plant identification courses, watercolor classes, gardening workshops—you name it.
Even if I don’t retain every technical detail, these experiences change how I observe and appreciate the world. They also make unfamiliar situations feel less intimidating. I wish I’d embraced this mindset earlier in life, but I’m grateful for it now.
What has improv brought to your life?
I started taking improv classes a couple of years ago to sharpen my presentation and facilitation skills, but I stayed because of the storytelling. In pharma, storytelling is highly structured, which I actually enjoy. Improv is the opposite. It pushes you to think on your feet, find human truths quickly, and let go of perfection.
You create a story, live in it for a moment, and then let it go. That freedom and the focus on shared human experience has been incredibly refreshing and powerful for me.
Anything else you’d like people to know about you?
I really believe in the power of stories: finding the right moment, the right framing, and the right audience. Somewhere out there, someone needs to hear a story to make a decision or take action. Being part of that process is what excites me most about this work.
Learn more about Marie Biggs on her bio page.
