Director, Client Services

Founded in 1995, VOZ Advisors, Inc. (VOZ) is a leading international constituency relations firm that brings the patient experience into medicines development by empowering our clients to build and sustain collaborative engagement and advocacy partnerships with the patient community. VOZ specializes in establishing and enhancing partnerships between biopharmaceutical companies and the diverse groups that influence the success of their products, focusing particularly on patient, care partner and professional group relationships. We are founded on the philosophy that winning solutions to today’s healthcare challenges are best realized when patients, patient advocates, and healthcare professionals work together toward common goals.

VOZ differentiates itself by the depth of its knowledge, networks, and experience; we have substantive, trusted relationships with key influencers across a multitude of therapeutic areas, an experienced and knowledgeable staff, and a strategic and innovative approach to helping clients understand the power and necessity of integrating the patient voice in a compliant and ethical manner. Our unique insights and focus on collaborative solutions have helped clients achieve tangible, quantifiable results that impact patient care.

The Team
VOZ’s greatest strength lies in the integrity and expertise of its team of professionals. The team brings decades of experience from the areas of patient advocacy, professional relations, non-profit management, and biopharmaceutical advocacy relations.

VOZ is based in New York City but offers a fully remote work environment operating on East Coast time. You can work from anywhere in the US. We offer a vibrant culture, excellent benefits and bonus program. Please visit our website www.VOZAdvisors.com for more information.

DIRECTOR, CLIENT SERVICES

POSITION SCOPE: The Director, Client Services serves as a project leader, supporting firm projects and providing client counsel, as well as developing project deliverables related to firm assignments. The position reports to the Vice President level and involves collaborative work for colleagues across the firm.

MAJOR RESPONSIBILITIES:

• Formulates patient and professional group relations strategies consistent with clients’ short- and long-term objectives.
• Serves as account lead for key clients; provides counsel to clients on range of healthcare topics.
• Serves as project lead on projects, providing support to clients under direction of VPs; manages both support and professional staff in developing project deliverables; manages large projects with multiple workstreams and keeps senior counsel appraised on project progress.
• Executes a diverse number of tasks, ranging from writing expert presentations to ensuring teams provide high quality deliverables.
• Facilitates multi-stakeholder meetings; organizes, attends, and facilitates project meetings and teleconferences with clients and advocacy partners.
• Develops proposals and budgets; responsible for negotiating and monitoring large budgets; and for final project deliverables and project profitability.
• Responsible for individual financial goal and develops new business through upselling and new clients; engages in business development activities to grow existing business and secure new clients.
• Serves as administrative manager and mentor to junior staff and encourage professional and personal development.
• Takes leadership role in planning VOZ internal meetings and activities; contributes to the growth of the business through content knowledge and ideas for innovation; offers thought leadership.
• Excellent steward of VOZ core values and ability to model positivity in work environment.
• Perform all other related duties as assigned.

PREFERRED QUALIFICATIONS:

• 6+ years of relevant work experience.
• Advanced degree preferred.
• In-depth knowledge and understanding of healthcare, specific therapeutic areas, and the role of advocates.
• Excellent project management and facilitation skills.
• Relevant experience with non-profit groups or pharmaceutical advocacy relations.
• Ability to counsel clients on range of topics.
• Supervisory experience.
• Experience building and bringing in business.
• Exceptional writing and communication skills.
• Excellence in MS Word, Excel, and PowerPoint.
• Experience with customer relationship management (CRM) tools, HubSpot a plus.
• Awareness of current social, economic, and political issues.

The base salary range is $100,000 – $135,000*
* Additional detail on salary range
– The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, education, skills, and performance.
– This position is eligible to participate in the Company’s annual bonus plan, based on performance and on the company meeting its objectives.
– The compensation package also includes a 401K match, health care, and other benefits.